Germanfoodbox subscription boxes are NOT eligible for returns, exchanges, or refunds.
If you happen to find that a product has been damaged during shipping or in the rare case that a product is missing altogether, please let us know as soon as possible by emailing us at info@germanfoodbox.com and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing.
Due to our highly fluctuating inventory, the email and photo(s) must be sent within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! Any replacement products will be shipped with your next month's box.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please keep in mind that depending on your bank and/or credit card company, it could take an additional 5-10 days after the credit is applied for it to be posted to your account depending on the bank and/or credit card company involved.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@germanfoodboxcom.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@germanfoodbox.com .
Please do not ship the product to us before receiving return authorization from us.
Before you send your product back, please contact customer service at info@germanfoodbox.com for detailed instructions.
Packages without return authorization will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item(s) over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please contact customer service at info@germanfoodbox.com if you have any questions.